Returning an item couldn’t be easier.

If the shoes don’t fit send them within 14 days.

Simply, just wrap up the shoes nicely and hand them to the postman by your own preferred method or by our DHL collection service.

Use our DHL Collection Service:

We offer a super easy and hassle-free return, simply email and get a return label ready to print, and we arrange for DHL to collect your return at your address the following day or drop the parcel at your local DHL drop off point when it's convient for you.

This service is free to use for all exchanges.

If in need of a refund, we charge a small fee of £9.99 for returns from UK and £16.99 from the Rest Of World. This fee will be deducted from the amount refunded back to your card.

Use your own preferred return method 

You can also arrange your own return, kindly just be aware it's your responsibility to make sure the parcel arrives in our hands so we highly recommend a service where the parcel can be tracked.

Return address:

Sargossa  c/o Colvanbridge Ltd

2-4 Riverside Business Park

Station Road 

CO6 2ER Earls Colne

United Kingdom 

Please make your parcel  on the outside with your order number.