We offer a 14-days Return & Exchange service.


All covered by us. We will send you up to one DHL label that you can use to exchange the shoes and once we receive them we will send out the new pair.

You must cover the exchange yourself during sale.


The receiver will pay for this, however we offer to send a DHL return label as part of our service. We will deduct a fee for using the service. 









How to return and/or exchange a product

  • Ensure you return the item(s) within 14 days of receipt. 
  • Email hello@sargossa.com - stating your order number and a short explanation of what size/model you want to have instead or if you wish for a refund.
  • Please make sure your item(s) are returned new, unused and in originale packaging. Returns that do not meet our policy will be refused. 
  • The Customer Care Team will send you the complete address where and how to return the shoes and answer any other questions you may have.
  • If you wish for a refund it will be issued within 24hours after received but please allow 1 to 5 working days for the funds to be at your account. 
  • Please note we can only refund to the same card paid with when making the purchase.

Cancellation Policy

All shoes follow a 24 hour cancellation policy, in which we will need to be made aware of an order cancellation within the first 24 hours of the purchase. 

Faulty Goods

Items are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note that shoes that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair the shoes or replace them with same or similar style/model. 

If you would like to get more information about our return process please contact our customer care service.


                            CALL US                                                       EMAIL US 

                     +44 (0) 20 3868 6107                                  hello@sargossa.com

                        Monday to Friday 

                         09.00am - 5.30pm  



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