New FAQ
Below you will find answers to frequently asked questions. If you have any other questions or need guidance with selecting your shoes give us a call + 44 (0) 203 868 6107
When do I have to log in?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
What is my username?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
What happens if I forget my password?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
How do I place an order?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
Can I place my order over the phone with the Customer Care Team?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
How can I pay for my order?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
What happens if an item(s) is found to be out of stock after my order has been placed?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
Can I use promotional vouchers advertised in publications online?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
How do I know my order has been submitted successfully?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
How do I add to my order once I have submitted it?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
What is the Card Verification Value (CVV)?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.
Am I charged for the items as soon as I order them?
You only have to log in if you want to access your account information. You can, however, place an order without logging in.