FREE UK RETURNS: Click here to get your free Collect+ returns label

Rest of world: E-mail and ask for a return label, and you will receive a DHL returns label within 24hrs.

Or simply choose the most convenient shipping option for you and send the package to our warehouse: Sargossa C/O Colvan. 2-4 Riverside Business Park. Station Road. CO6 2ER Earls Colne. England


How to return a product:

  • Ensure that you return the item(s) within 21 days of receipt.

  • All UK returns and exchanges are free, simply just type in your order number and email on our returns portal here.  

  • All returns from outside of the UK are charged with a flat fee of £15.00 when using our DHL returns service. You are of cause also welcome to send it by any other forwarder that suites you better, we just advice that you keep a receipt of your return.   

  • Refunds are issued within 5 days after receiving the returned product safely.

  • If you live outside the EU, you will also receive a pro-forma invoice with your delivery. Remember to enclose this with your return.

  • If you request a refund: please allow 3-5 days, after receiving our refund notification, for the funds to be available in your account. 


Faulty shoes: Items are classified as faulty if they are received damaged or where a manufacturing defect occurs within 24 months of purchase. Please note that if the shoes are damaged as a result of wear and tear, they will not be considered faulty. Shoes returned with malfunctioning zippers and odd stitching are also not considered faulty. When possible, we will offer to repair shoes or replace them with the same or similar style/model. You will receive a refund if the item cannot be repaired or replaced with a similar style/model.

If you have any questions give us a call + 44 (0) 203 868 6107 


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